CCaaS Tech Consultant - Amazon Connect
Accenture
The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions , contributing hands‑on technical analysis across CCaaS platforms, agentic workflows, integrations, and cloud environments . The role bridges functional intent and technical execution, working closely with Solution Architects, AWS / CCaaS specialists, and delivery teams to translate requirements into implementable technical artifacts.