Hybrid-Customer Experience Lead (Orange, CA)
Alignment Health
Alignment Health’s Member Experience & Engagement Lead serves as the subject matter expert for the healthcare experience members navigate daily, supporting inbound and outbound call operations and accelerating team performance. Day-to-day, the role answers and makes member calls within goal timeframes, resolves complex or VIP member issues, addresses complaints against the health plan and contracted facilities, monitors production/quality/service metrics, and helps onboard and train entry-level