Help Desk Technician
City of Mesquite
The Help Desk Technician role supports the City of Mesquite, TX IT department by providing initial response and assistance to users regarding computer software and hardware problems. Day-to-day duties include investigating and resolving rudimentary issues, creating and monitoring support tickets, managing a city-wide personal computer inventory, processing IT purchasing and accounts payable, maintaining the helpdesk knowledgebase, and serving as department payroll administrator.