Specialist, Escalation Support
MP0001-WM Logistics India Private Ltd
The Specialist, Escalation Support at WM Logistics India Private Ltd (WM) resolves high-impact service issues escalated by internal stakeholders such as Sales, Customer Experience, National Accounts, and field operations. Day-to-day, the role acts as the primary contact for escalated cases across phone, email, chat, and case management systems, coordinating with dispatch, site leadership, and cross-functional teams to implement timely solutions, manage a high volume of escalations independently,