Customer Service Jobs in Germany

As a Werkstudent in Customer Service & Service Operations in Langenfeld, NW, DE, you support the customer and shipment management team by handling customer inquiries via email and phone, tracking critical shipments and deadline overruns, maintaining master data, and preparing customer status reports. You assist with operational tickets, coordinate shipment-related questions with internal specialist departments, and help the team with day-to-day service tasks.

Customer Service team at Nagel-Group ensures smooth daily operations in the logistics control center. The role handles freight document verification, inventory posting, customer communication, and transport coordination while maintaining warehouse management systems.

Deloitte Consulting's SAP Sales and Service team helps international clients design and implement end‑to‑end SAP Sales, Service, EH&S and GTS solutions. As a Senior Consultant you will lead complex SAP transformation projects from planning through delivery, act as a SAP Customer Expert and often take sub‑project lead responsibilities.

Deloitte Consulting SAP team drives complex SAP transformations for international clients, delivering end‑to‑end solutions in Sales, Service, EH&S and GTS. As a Senior Manager you lead project delivery, design process optimizations, and manage cross‑functional teams throughout the project lifecycle. Role is remote within the EU, collaborating with offices in Düsseldorf, Berlin, Hamburg, Hannover, Köln, München, Stuttgart and Walldorf.

Werkstudent:in im Kunden- und Sendungsmanagement at a logistics/operations team in Völklingen, SL, DE, supporting customer service and service operations. Day-to-day work includes handling customer inquiries via email and phone, tracking critical shipments and schedule overruns, maintaining master data, preparing customer status reports, and resolving shipment-related questions with internal departments.

Customer Service Team at a leading Consumer Services Company. Provides German‑speaking customers with phone, email and chat support, handling product info, account queries and issue resolution.

Customer Service role at Rockwool International in Gladbeck, Germany. Full-time position focused on providing support to customers, addressing inquiries, and ensuring satisfaction.

Customer Service team at Nagel-Group ensures smooth daily operations in the logistics control center, handling freight document verification, inventory management, and transport coordination. The role involves direct communication with customers and system partners, as well as maintaining warehouse management systems and supporting shift work.

Customer Service Frontoffice at Fresenius leads strategic and operational excellence in client engagement. The role directs the department, optimizes order‑to‑cash processes, drives automation and ensures high‑quality service standards.

Mouser Electronics is seeking a Customer Service Representative to join its Munich Customer Service Team, supporting the company's mission as a global distributor of semiconductors and electronic components. Day-to-day, you will process orders, quotes, and returns, assist customers with catalog and stock information, follow up to ensure satisfaction, and identify cross-selling and up-selling opportunities.

Terumo is a global MedTech company advancing lifesaving medical technologies to benefit society. As a Customer Service Specialist in Eschborn, Germany, you will be the central interface between customers, sales, logistics, and supply chain, driving the end-to-end Order-to-Cash process and proactively shaping customer service processes.

Corporate Business Support Team at Sixt ensures seamless customer service operations and drives product improvements. The Supervisor acts as the primary point of contact for up to 25 staff, oversees daily workflows, utilizes monitoring tools, and supports the team lead with process optimization, onboarding, and training initiatives.

Customer Service Engineer in the Product Support area at Caterpillar Inc., based in Kiel, Schleswig-Holstein, working on-site. The role provides expert technical support to customers and internal engineering teams for medium-speed diesel engines across marine, offshore oil and gas, and land-based power plant applications.

Customer Service Team at Walter Deutschland GmbH handles inbound customer inquiries and orders, creates offers, and ensures proactive service throughout the order lifecycle. The role processes data in the ERP system, analyzes sales metrics to drive actions, manages complaints, and supports sales‑promotion initiatives while collaborating closely with field sales and internal teams.

As a Customer Service Representative at DP World in Stuttgart, you ensure customers in the trimodal container terminal receive competent support and logistics processes run smoothly. In a dynamic, international environment, you maintain oversight amid shifting priorities and actively contribute to high service quality and customer satisfaction.

DEUTSCHE ROCKWOOL GmbH & Co. KG, part of the global ROCKWOOL Group, is a world market leader in stone wool solutions for sustainable, fire-safe building insulation. The Customer Service department in Gladbeck is hiring a Sachbearbeiter Customer Service to handle telephone and written customer support, process orders and changes, coordinate disruptions and Rockcycle returns, and support digital projects.

BW Papersystems, part of the Barry-Wehmiller group, manufactures paper converting and packaging machinery worldwide. As a Customer Service Representative, you act as a key interface between customers, sales, and internal departments, managing the full order process from quotation to order entry, handling customer support and complaints, coordinating delivery dates with purchasing, shipping, and production, and supporting sales strategies and process improvements.

KLA Services, headquartered in Milpitas, CA, is the service organization responsible for maintaining high performance and productivity of KLA's semiconductor manufacturing products through field operations, technical support, and spares supply chain. As Customer Service Manager in Dresden, Germany, you will manage Field Service operations for Central Europe customers, lead a team of up to 15 Customer Service Engineers, drive operational KPIs and customer retention, and handle business forecastin

Customer Service Team at a leading tech company. Provides German‑speaking clients with phone, email and chat support for product inquiries, troubleshooting and order management.

Customer Service Team at Roadsurfer ensures campers have a memorable experience from pickup to return, handling handovers, thorough cleaning, and daily station support. The Station Specialist greets guests with a smile, explains camper features, and maintains the fleet’s cleanliness.