Customer Service Jobs in State of Berlin, Germany

Customer Service Analytics team at Audible builds data-driven decision tools for the Customer Service Leadership. The manager designs, implements and optimizes BI solutions, creates actionable visualizations, ensures data governance and partners with data scientists and product managers.

Customer Service Team at Next Job Abroad provides financial product support and sales to German-speaking clients. The role handles onboarding, inquiries via email, SMS and phone, and collaborates with Payments and Collections to ensure smooth operations.

Customer Service Team at JTI supports customers across Europe with professional, friendly assistance. The agent handles telephone, email, and live chat inquiries in German and English, ensuring timely resolutions.

Customer Service (Tier 1) at Scalable Capital focuses on delivering seamless account services for a fast‑growing fintech platform. The associate handles inbound phone and email inquiries about app usage, payments, address changes and account openings, collaborates with other departments and escalates complex cases to Tier 2.

Customer Service Team at Scalable Capital supports clients in active trading, portfolio management and tax inquiries. The associate handles Tier 1 support via phone and email, resolves complex issues, and escalates to Tier 2 when needed, while identifying service improvements.

Customer Service Team at About You, a fast‑growing European e‑commerce leader, ensures seamless shopping experiences for customers. The specialist independently handles inquiries, complaints and escalations via email, supports call‑center operations and collaborates with cross‑functional teams to improve processes and workflow.

Customer Service team at About You, a fast‑growing European e‑commerce company, ensures shoppers receive timely support and smooth issue resolution. The specialist independently handles customer inquiries, complaints and email requests, collaborates with internal teams to improve processes, and assists quality and documentation efforts in both German and English.

Customer Service team at LEGO Berlin, supporting fans worldwide with product advice and issue resolution. The role handles bilingual English‑Polish inquiries via phone and email, troubleshoots orders, returns and digital experiences, and works flexible shifts including Saturdays.

Customer Service & CRM Consulting Team at Natuvion focuses on modernizing utilities through SAP S/4HANA and CX solutions. The Senior Consultant designs and implements SAP Customer Service architectures, develops ABAP/OOP code, customizes SAP Web UI components, and leads migration streams from classic CRM to SAP CX. Berlin, hybrid (3 days onsite), remote flexibility across Europe, relocation support available.

Client Success Team at Scalable Capital provides tier‑1 account service support for a fast‑growing fintech platform. The role handles customer inquiries about the app, account opening, payments and address changes via phone and email, escalating complex cases to Tier 2 and identifying service improvements.

Store Customer Service team at Domino's Pizza ensures smooth in‑store operations and excellent customer interactions. The role handles phone and in‑person orders, prepares products, manages inventory, and maintains a clean environment while delivering friendly service.

Customer Service team at About You drives implementation, optimization and innovation projects for the customer‑service system landscape. The manager designs, configures and maintains CRM platforms such as Zendesk, analyzes operational drivers and defines actions to improve agent and customer experiences, while ensuring system availability and quality assurance.

petolo Spain team drives digital health protection for pet-owning families in Spain. The Customer Service & Claims Manager leads Spanish‑language support, handles claims end‑to‑end, and builds efficient processes for the market launch while meeting daily and monthly targets.

Customer Service team at PAIR Finance, the AI‑powered debt collection platform, helps Spanish‑speaking consumers navigate financial challenges with empathy and clear communication. The Representative handles inbound inquiries via phone, email and chat, documents interactions in Zendesk, collaborates across departments and uses AI‑enabled tools to ensure compliance and service quality.

Customer Service team at PAIR Finance helps Italian‑speaking consumers navigate financial stress with clear, respectful communication. The role manages inbound inquiries, provides account details, and logs interactions using AI‑enhanced tools while collaborating across departments to resolve issues.

Customer Service & Sales Team at atmosfair gGmbH focuses on climate protection through client engagement and business development. Interns process private and corporate requests, create CO₂ reports, support trade fairs, and handle office tasks.

Delivery Hero's foodpanda team delivers fast, easy ordering experiences worldwide. As a Customer Service Agent you will handle tickets and cases, resolve customer issues, manage SLA and average handling time, and meet quality targets using internal order processing tools.

STRATO Customer Service team supports millions of web hosting customers by providing expert assistance via phone, email and ticket systems, helping them succeed online. The role involves advising on product issues, identifying optimization opportunities, and relaying feedback to product management after a 4‑week induction.

Radius Telematics Operations team builds Kinesis, a satellite‑enabled fleet management system delivering real‑time vehicle location, history and behavior. As a Customer Service Advisor you will handle inbound calls, web‑chats, emails and tickets, provide empathetic support, troubleshoot telematics issues, educate customers on product benefits, and coordinate with technical support and implementation teams.

Customer Service Team at a leading German automotive insurer. The role provides phone and email support for vehicle insurance customers, offering advice, cross‑selling products, managing account data, and assisting with digital portal registration and appointment scheduling.