Customer Service Jobs in Hamburg, Germany

Deloitte Consulting's SAP Sales and Service team helps international clients design and implement end‑to‑end SAP Sales, Service, EH&S and GTS solutions. As a Senior Consultant you will lead complex SAP transformation projects from planning through delivery, act as a SAP Customer Expert and often take sub‑project lead responsibilities.

Deloitte Consulting SAP team drives complex SAP transformations for international clients, delivering end‑to‑end solutions in Sales, Service, EH&S and GTS. As a Senior Manager you lead project delivery, design process optimizations, and manage cross‑functional teams throughout the project lifecycle. Role is remote within the EU, collaborating with offices in Düsseldorf, Berlin, Hamburg, Hannover, Köln, München, Stuttgart and Walldorf.

Corporate Business Support Team at Sixt ensures seamless customer service operations and drives product improvements. The Supervisor acts as the primary point of contact for up to 25 staff, oversees daily workflows, utilizes monitoring tools, and supports the team lead with process optimization, onboarding, and training initiatives.

Customer Service Engineer in the Product Support area at Caterpillar Inc., based in Kiel, Schleswig-Holstein, working on-site. The role provides expert technical support to customers and internal engineering teams for medium-speed diesel engines across marine, offshore oil and gas, and land-based power plant applications.

BW Papersystems, part of the Barry-Wehmiller group, manufactures paper converting and packaging machinery worldwide. As a Customer Service Representative, you act as a key interface between customers, sales, and internal departments, managing the full order process from quotation to order entry, handling customer support and complaints, coordinating delivery dates with purchasing, shipping, and production, and supporting sales strategies and process improvements.

MB Energy, an independent integrated energy company headquartered in Hamburg, is seeking a Team Lead Customer Service (m/w/d) for its Hamburg HafenCity headquarters. You will lead a team of 4–7 employees and own the Customer Service function within the Marketing department, reporting directly to the Head of Marketing & Product.

Customer Service Supervisor at Luminare Health Benefits Inc. leads a remote team of inbound and outbound representatives to deliver exceptional service and meet health‑benefits objectives. The role manages daily operations, coaching, and client advocacy cases while ensuring compliance with Medicare/Medicaid regulations.

Customer Service Supervisor at Luminare Health Benefits Inc. leads a remote team of inbound and outbound representatives, ensuring exceptional service and meeting health benefits objectives. The role manages client advocacy cases, tracks performance, and develops staff in a fast‑paced environment.

JYSK is hiring a Customer Service Agent to support its new Hamburg-Süd location in Germany. You will be the first point of contact for customers across phone, chat, email, and social media, handling order, delivery, complaint, and product inquiries with a solution-oriented, empathetic approach.

FIS Banking Solutions UK Limited seeks a Customer Service Representative to support credit card customers in Hamburg. The role involves handling chargeback requests, documenting processes, and communicating with clients via phone and email.

At Ayvens Denmark, the Customer Service Manager reports to the Operations & Services Director and leads a team of 16 employees, including 2 Team Leads, to ensure outstanding customer experience across all touchpoints. You will champion the continued development and adoption of Salesforce Service Cloud as the primary platform for customer engagement, service management, automation, and AI-driven customer support, while driving customer satisfaction and continuously improving the customer journey.

The Head of Customer Service (gn) at The Quality Group (TQG) leads the strategic development and operational management of the cross-brand customer service for ESN & More Nutrition. Day-to-day, you direct and develop the customer service team, refine service strategies, processes, tools, and quality standards, ensure high service quality across all contact channels, manage relevant KPIs, collaborate with logistics, brand, and quality management teams, select and oversee external service provider

The Head of Customer Service at The Quality Group (TQG) leads the strategic development and operational management of the cross-brand Customer Service for ESN & More Nutrition. Day-to-day, you lead the team professionally and disciplinarily, develop service strategy, processes, tools, and quality standards, ensure high service quality across all contact channels, manage relevant KPIs, collaborate with logistics, brand, and quality management, select and manage external providers and tools, and e

ABOUT YOU is one of Europe's fastest-growing e-commerce companies, combining fashion and technology across Hamburg and Berlin to rethink and personalize online shopping. As Customer Service Manager - Process & Tooling Projects, you lead the implementation, rollout, and continuous optimization of new technologies, strategic initiatives, and customer-service tools across the entire customer-service landscape.

Branch Business Support at Muthoot FinCorp focuses on delivering seamless day‑to‑day business transactions and exceptional customer service at the branch level. The role handles customer queries, ensures process adherence, drives cross‑selling and up‑selling of financial products, and maintains accurate transaction records.

Customer Service team at Verifone drives operational excellence for the Nordics, ensuring top‑tier support for key merchants. The Team Lead mentors a high‑performing group, manages scheduling, budgets and performance metrics while collaborating with Sales and Product on escalations.

Maersk seeks a Customs Value Added Services Associate to support customs documentation and compliance for a strategic client in Bremerhaven. The role involves preparing import/export paperwork, ensuring regulatory adherence, coordinating transport and inspections, and liaising with stakeholders.

Customer Service team supports a leading video streaming platform. The role provides chat and phone support to Danish-speaking subscribers, troubleshooting streaming issues, payment questions, and app navigation.

Customer Service für Lebensmittelanalytik bei SGS unterstützt nationale und internationale Kunden der Lebensmittelindustrie mit Fokus auf Öle und Fette. Das Team berät Kunden, prüft Analyseergebnisse, organisiert Laboranalysen und unterstützt bei Angebotserstellung.

Customer Support Team at Dyson, the global leader in premium home appliances, needs German-speaking experts to deliver top‑tier service from sunny Athens. The role involves handling calls, emails and chats, troubleshooting smart devices, and guiding customers through product choices and post‑sale issues.