Customer Service Jobs in Hamburg, Germany

EMobG Services Germany GmbH’s Customer Service Partner Manager leads the performance of international BPO call‑center partners, driving quality, cost and efficiency improvements. The role owns KPI analysis, SLA enforcement and continuous process optimization while acting as the central liaison between internal stakeholders and external partners.

Ayvens seeks a Customer Service Administrator to support commercial and private leasing customers in Hamburg. The role involves end‑to‑end leasing processes, document verification, contract changes, and proactive customer support.

Enovis Corporation is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions. The Customer Service Manager (m/w/d) will lead the Customer Service Team in Hamburg and Bochum, overseeing order-to-cash cycle activities, master data maintenance, customer quotes, and reports.

Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.

FIS Banking Solutions UK Limited seeks a Customer Service Representative to support credit card customers in Hamburg. The role involves handling chargeback requests, documenting processes, and communicating with clients via phone and email.

Freudenberg seeks a Customer Service Specialist to manage sales orders, maintain ERP settings, and communicate delivery dates. The role involves coordinating demand and supply, handling logistics and quality complaints, and supporting internal projects and receivables.

Customer Service Team at Next Job Abroad provides financial product support and sales to German-speaking clients. The role handles onboarding, inquiries via email, SMS and phone, and collaborates with Payments and Collections to ensure smooth operations.

Customer Service team at Enovis Surgical Germany ensures seamless order-to-cash processes for orthopedic medical devices. The role handles customer inquiries, order entry, invoicing, returns, consignment stock, and coordinates with sales and logistics while maintaining ERP data integrity.

Customer Service Team at About You, a fast‑growing European e‑commerce leader, ensures seamless shopping experiences for customers. The specialist independently handles inquiries, complaints and escalations via email, supports call‑center operations and collaborates with cross‑functional teams to improve processes and workflow.

Customer Service team at About You, a fast‑growing European e‑commerce company, ensures shoppers receive timely support and smooth issue resolution. The specialist independently handles customer inquiries, complaints and email requests, collaborates with internal teams to improve processes, and assists quality and documentation efforts in both German and English.

Customer Service team at About You leads the implementation, rollout, and continuous optimization of new technologies and strategic initiatives across the customer service ecosystem. The manager plans, structures, and executes projects to improve systems, processes, and operational efficiency while bridging operational stakeholders and technical teams.

Customer Service team at About You drives implementation, optimization and innovation of the service platform. The manager designs, configures and maintains the CRM landscape, analyzes operational drivers to improve CX and AX, ensures system reliability and leads QA activities.

Customer Service team at About You drives implementation, optimization and innovation projects for the customer‑service system landscape. The manager designs, configures and maintains CRM platforms such as Zendesk, analyzes operational drivers and defines actions to improve agent and customer experiences, while ensuring system availability and quality assurance.

Customer Support Team – provides premium Swiss telecom customers with fast, reliable assistance across phone, email and chat. The role handles technical inquiries about high‑speed fiber, billing and service plans, while also driving retention and upselling additional products.

Customer Service Team at JYSK supports online shoppers by handling inquiries across phone, chat, email and social media. The role ensures timely, professional resolutions for orders, deliveries and product questions while maintaining a consistently positive customer experience.

Customer Service Team at JYSK. Leads a team of 6-10 agents handling phone, email, chat and social media inquiries, driving customer satisfaction and sales support. Provides coaching, feedback and data‑driven staffing decisions while collaborating with retail, logistics and B2B units.

Customer Service Team at JYSK builds a supportive environment for retail customers, handling inquiries across phone, chat, email and social media. The role resolves order, delivery and product issues, coordinates with internal departments and ensures a consistently positive experience.

Customer Service Team at Jysk builds a supportive environment for shoppers by handling inquiries across phone, chat, email and social media. The role manages order, delivery and product questions, resolves issues independently and ensures a consistently positive experience for online customers.

Cefetra Group's Customer Service team ensures seamless order coordination and reliable delivery across Europe. The Customer Service Specialist processes orders, communicates delivery timelines, coordinates transport, maintains ERP data, and supports audits, acting as the central hub between customers, logistics, purchasing, and production.

Customer Service Vendor Management team at About You coordinates day-to-day operations with external call center partners, monitors KPIs such as CSAT, SLAs, and AHT, and drives performance through feedback and action plans. The role analyzes and improves internal and external processes, aligns with partners and internal stakeholders, and supports service landscape development and partner transitions.