Customer Service Jobs in North Rhine-Westphalia, Germany

As a Werkstudent in Customer Service & Service Operations in Langenfeld, NW, DE, you support the customer and shipment management team by handling customer inquiries via email and phone, tracking critical shipments and deadline overruns, maintaining master data, and preparing customer status reports. You assist with operational tickets, coordinate shipment-related questions with internal specialist departments, and help the team with day-to-day service tasks.

Customer Service team at Nagel-Group ensures smooth daily operations in the logistics control center. The role handles freight document verification, inventory posting, customer communication, and transport coordination while maintaining warehouse management systems.

Deloitte Consulting SAP team drives complex SAP transformations for international clients, delivering end‑to‑end solutions in Sales, Service, EH&S and GTS. As a Senior Manager you lead project delivery, design process optimizations, and manage cross‑functional teams throughout the project lifecycle. Role is remote within the EU, collaborating with offices in Düsseldorf, Berlin, Hamburg, Hannover, Köln, München, Stuttgart and Walldorf.

Deloitte Consulting's SAP Sales and Service team helps international clients design and implement end‑to‑end SAP Sales, Service, EH&S and GTS solutions. As a Senior Consultant you will lead complex SAP transformation projects from planning through delivery, act as a SAP Customer Expert and often take sub‑project lead responsibilities.

Werkstudent:in im Kunden- und Sendungsmanagement at a logistics/operations team in Völklingen, SL, DE, supporting customer service and service operations. Day-to-day work includes handling customer inquiries via email and phone, tracking critical shipments and schedule overruns, maintaining master data, preparing customer status reports, and resolving shipment-related questions with internal departments.

Customer Service Team at a leading Consumer Services Company. Provides German‑speaking customers with phone, email and chat support, handling product info, account queries and issue resolution.

Customer Service role at Rockwool International in Gladbeck, Germany. Full-time position focused on providing support to customers, addressing inquiries, and ensuring satisfaction.

Customer Service team at Nagel-Group ensures smooth daily operations in the logistics control center, handling freight document verification, inventory management, and transport coordination. The role involves direct communication with customers and system partners, as well as maintaining warehouse management systems and supporting shift work.

Terumo is a global MedTech company advancing lifesaving medical technologies to benefit society. As a Customer Service Specialist in Eschborn, Germany, you will be the central interface between customers, sales, logistics, and supply chain, driving the end-to-end Order-to-Cash process and proactively shaping customer service processes.

DSV's Customer Service team at Maastricht Airport ensures maximum customer satisfaction for major brands across Europe by acting as the essential link between the warehouse and customers. Day-to-day, you handle all administrative and planning activities for assigned customers, accurately record and monitor order information in the system, plan for the logistics department, and continuously keep customers and internal stakeholders informed about order status, delays, or changes.

Customer Service Frontoffice at Fresenius leads strategic and operational excellence in client engagement. The role directs the department, optimizes order‑to‑cash processes, drives automation and ensures high‑quality service standards.

Brunswick Corporation (Mercury Marine) seeks a Customer Service Representative to manage customer orders, billing inquiries, service requests, and complaints while ensuring timely delivery and high-quality responses. Day-to-day work includes processing orders per sales conditions, monitoring credit and product allocation, handling consignment orders, responding to inquiries by phone and email, coordinating shipment planning with the Distribution Center, providing product/service information, ide

BW Papersystems, part of the Barry-Wehmiller group, manufactures paper converting and packaging machinery worldwide. As a Customer Service Representative, you act as a key interface between customers, sales, and internal departments, managing the full order process from quotation to order entry, handling customer support and complaints, coordinating delivery dates with purchasing, shipping, and production, and supporting sales strategies and process improvements.

DEUTSCHE ROCKWOOL GmbH & Co. KG, part of the global ROCKWOOL Group, is a world market leader in stone wool solutions for sustainable, fire-safe building insulation. The Customer Service department in Gladbeck is hiring a Sachbearbeiter Customer Service to handle telephone and written customer support, process orders and changes, coordinate disruptions and Rockcycle returns, and support digital projects.

Optician Customer Service Executive at Essilor, a global leader in vision care, joins the customer support team to ensure clients receive the right optical products and services. The role handles phone inquiries, proactively assists customers, informs them about campaigns and training, and advises on marketing actions.

As a Senior Customer Service Representative at DSV in Maastricht Airport, you coordinate daily activities within your Customer Service team and act as the first point of contact for customers. You coordinate daily operations with customers, carriers, and internal departments, monitor the progress of goods flows, and identify bottlenecks and disruptions.

Customer Service Team at a leading tech company. Provides German‑speaking clients with phone, email and chat support for product inquiries, troubleshooting and order management.

Customer Service at iwoca ensures small businesses receive fast, reliable support throughout their financing journey. As a Customer Service Advisor you handle inbound calls, emails and web chats, guiding entrepreneurs through product questions, application processes and follow‑up financing while maintaining high satisfaction.

Operations & Customer Service Manager at Ford Credit Services in Köln, Germany. The role steers end‑to‑end operations, turning strategy into measurable results and driving efficiency across the customer lifecycle.