Customer Service Jobs in North Rhine-Westphalia, Germany

Customer Service team at Nexi supports merchants and partners with end‑to‑end service. The Associate Customer Service SME handles inbound and outbound inquiries, processes requests in CRM and ticket systems, and ensures accurate data updates.

Customer Service - Sales Administration Product Customizing team at Hager focuses on delivering tailored electrical solutions through expert order management and client coordination. The role handles end‑to‑end processing of custom product orders, liaises with engineering, production, logistics and sales, and resolves customer inquiries and complaints.

EMEAP Business Operations Team in Abbott's Diabetes Care division focuses on delivering seamless customer experiences for the FreeStyle Libre brand. The Senior Manager leads strategy and architecture for CX and customer service, manages programs with countries and third‑party providers, and drives continuous improvement through cross‑functional collaboration.

Deloitte Consulting's SAP Sales and Service team helps international clients design and implement end‑to‑end SAP Sales, Service, EH&S and GTS solutions. As a Senior Consultant you will lead complex SAP transformation projects from planning through delivery, act as a SAP Customer Expert and often take sub‑project lead responsibilities.

Deloitte Consulting SAP team drives complex SAP transformations for international clients, delivering end‑to‑end solutions in Sales, Service, EH&S and GTS. As a Senior Manager you lead project delivery, design process optimizations, and manage cross‑functional teams throughout the project lifecycle. Role is remote within the EU, collaborating with offices in Düsseldorf, Berlin, Hamburg, Hannover, Köln, München, Stuttgart and Walldorf.

Customer Service Team at a leading Consumer Services Company. Provides German‑speaking customers with phone, email and chat support, handling product info, account queries and issue resolution.

Customer Service role at Rockwool International in Gladbeck, Germany. Full-time position focused on providing support to customers, addressing inquiries, and ensuring satisfaction.

Customer Service Team at Cochlear, the world leader in implantable hearing solutions, ensures exceptional support for patients, clinicians and partners. The role handles inbound orders, inquiries and case management via phone, email and Salesforce CRM, collaborates with logistics and sales, and drives initiatives to boost satisfaction.

Customer Service (Building & Installation) team ensures seamless service delivery across sales, supply chain and production. The Teamlead coaches and develops a team of 13, drives process improvements, monitors KPIs and leads after‑sales activities.

Customer Service team at Terumo Europe ensures customers receive seamless support across the order-to-cash lifecycle. The specialist coordinates between customers, sales, logistics and supply chain to keep processes smooth, resolve issues proactively and gather feedback for continuous improvement.

Customer Service Medewerker at JD Engineers, part of Alliance Machine Systems International, responsible for coordinating service operations, planning field technicians, managing service orders, ensuring customer satisfaction, and driving process improvements in a dynamic international environment.

Customer Service team at JYSK focuses on delivering top‑notch support across phone, email, chat and social media. The Customer Service Medewerker handles inquiries, resolves complaints, and assists with order status while collaborating with store and office colleagues.

Customer Service Executive at Muthoot FinCorp, responsible for ensuring operational efficiency and quality through process adherence while promoting positive customer relations. The role handles daily transactions, maintains records, and drives cross-selling and upselling of financial products to meet branch profitability targets.

Customer Service Team at Rhenus A&O India Private Limited ensures smooth communication between customers, freight partners and internal operations. The role handles first‑line inquiries, complaint management, monitoring contract timelines and generating reports for process optimization.

Ladgov Corporation’s Customer Service Representative role focuses on managing the Interactive Customer Evaluation (ICE) program and the Commander’s Hotline, generating comprehensive ICE reports with PowerBI, and conducting training for ICE Site Service Provider Managers. The position also drives Service Culture Campaign initiatives, coordinates awards programs, and submits process improvement suggestions to enhance customer service standards.

DEUTSCHE ROCKWOOL GmbH & Co. KG, part of the global ROCKWOOL Group, is a world market leader in stone wool solutions for sustainable, fire-safe building insulation. The Customer Service department in Gladbeck is hiring a Sachbearbeiter Customer Service to handle telephone and written customer support, process orders and changes, coordinate disruptions and Rockcycle returns, and support digital projects.

Xylem Analytics Germany seeks a Customer Service Specialist to support its water measurement and analysis teams across Ingolstadt, Mainz, Weilheim, or Waldheim. This hybrid role handles commercial customer inquiries, order processing, and complaint resolution while collaborating with sales and finance departments.

Freudenberg Medical Europe GmbH's Customer Service team ensures high customer satisfaction by handling inquiries, orders, and complaints for a defined client base. The specialist records and maintains customer and order data in SAP, creates and tracks offers, orders, and invoices, and coordinates delivery dates while supporting export processes.

Customer Service Team within DuPont Printing & Films builds exceptional customer experiences for global clients. The CSR manages the full Order-to-Cash cycle, collaborates with supply chain, logistics and sales, and drives continuous improvement using digital and AI-enabled tools.